Last updated: 21 June 2026
Connexus Travel ("we", "us", "our") is a travel agency based at 14/F, Chung Ying Building, 20 Connaught Road West, Sheung Wan, Hong Kong. This Privacy Policy explains what personal data we collect when you use our website or our services, why we collect it, and the choices you have.
We collect information you give us directly, and information collected automatically when you visit our website.
We share personal data with third parties only where necessary to deliver the services you request, such as airlines, hotels, ground transport providers, visa agencies and insurance providers. We do not sell your personal data. We may disclose information where required by law or to protect the rights, property or safety of Connexus Travel, our clients or others.
We retain personal data for as long as needed to provide our services and to meet legal, accounting or regulatory requirements. Booking and travel-document records are typically retained for the period required by Hong Kong law and supplier requirements, after which they are securely deleted or anonymised.
We apply reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, and we encourage you to share sensitive documents, such as passport scans, only through the channels we specify.
Subject to applicable law, including Hong Kong's Personal Data (Privacy) Ordinance, you may request access to, correction of, or deletion of your personal data, and may withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.
Our services are intended for adults arranging travel. Where a booking includes minors, the information is provided and managed by the responsible booking adult.
Because travel bookings involve suppliers around the world, your data may be transferred to and processed in countries outside Hong Kong. We take reasonable steps to ensure such transfers are handled with an appropriate level of protection.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
Questions about this Privacy Policy or how we handle your data can be directed to:
Connexus Travel
14/F, Chung Ying Building, 20 Connaught Road West, Sheung Wan, Hong Kong
Phone: +852 2116 3133